FAQs

QUESTION AND ANSWER

Get easily answer your question

Delivery time may differ upon the delivery location of your order. It will take 1-2 days for orders within Colombo City Limits and 1-3 days for orders within suburbs and for outstation orders it will take 2-5 days. This time may differ upon various circumstances.

Your order is delivered through one of our delivery partners, TRANS EXPRESS which is a local courier company.

If the delivery of your order being delayed, please contact us through our Delivery hotline: 076 317 0018 and we are happy to help you to get your order delivered fast.

We deliver anywhere in Sri Lanka; you can see in checkout form if there is any delivery charge associated to your area of delivery.

You should not pay anything more than the amount mentioned on the package under any circumstance. If the delivering rider asks for more than the amount, please inform us immediately through our hotline: 076 317 0018.

You can pay with any Debit or Credit cards which supports VISA, Mastercard and Amex. You can useyou can pay using Cash on delivery (COD) payment method instead where you can pay the amount of the package to the delivery partner upon the delivery of the package.

White Rose offers multiple payment methods with our trusted payment gateway partner (........... Pvt Ltd) that use secure encryption technologies to keep your transaction details confidential at all times.

One of our agents will contact you through phone for the confirmation of the order and he/she will guide you through the process of the order if your order is a Cash On Delivery order. If you have paid for the order through the payment gateway your order will be confirmed automatically and the order confirmation page will appear.

No, you cannot open the package before accepting it from the delivery partner since we are delivering through third party courier companies.

Please contact us through our hotline: 077 317 0018 immediately and we’ll be happy to exchange the item for you, and guide you through the exchanging process.

Of course, you, can simply fill the details and the delivery address of the recipient. Please note that cash on delivery orders requires the NIC number of the recipient.